Shipping policy

Shipping Policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has been shipped. Shipping times will differ from processing times. Our shipping times are between 3 to 8 days depending on the country and region your parcel will be delivered to. This notification will include your shipping tracking number, along with a link that can be used to view the current state of your order.

Domestic Shipping Rates and Estimates

We offer flat rate shipping to South Africa and the United States. Please note that there could be potential delays due to a high volume of orders or postal service problems that are outside of our control. We will always try our best to ensure the speedy delivery of your parcel and strive to keep our customers satisfied.

Local delivery

Free local delivery is available for all orders within South Africa.

Deliveries are made from 8:00 to 22:00 (SAST) on Mondays to Saturdays. We will contact you by email at the email address you provided or by phone via the phone number you provided at checkout to notify you on the day of our arrival.

In-store pickup

We do not offer in-store pickup at this stage. We are however working on Che Cherry being available in a variety of stores worldwide and will let you know once this option is available.

International Shipping

We offer international shipping to the following countries: South Africa and the United States. We currently only offer international shipping to the US.

Shipping charges for your order will be calculated and displayed at checkout. We offer free shipping to the US and South Africa.

Shipping option

Estimated delivery time

Price

United States

3 to 8 business days

No Charge (free)

South Africa

2 to 3 business days

No Charge (free)

 

You will not need to pay import and taxes (including VAT) as it is already included in your final checkout price.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 8 days of receiving your shipping confirmation email, please contact us at Hello@CheCherry.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Please note that we cannot deliver to a P.O. Box. If you would like your parcel delivered to PostNet or another postal service branch, please make sure that they are aware of the delivery and will allow the delivery of your parcel.

Refunds, returns, and exchanges

CAN I EXCHANGE MY SEALED GARMENT FOR ANOTHER ONE?

Unfortunately, we are unable to offer exchanges at this time.       

 CAN I MAKE A RETURN OR GET A REFUND?
  • To start a return, you can contact us at Hello@CheCherry.com  within 7 days of receiving your parcel. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us, without first requesting a return, will not be accepted.
  • Please always use a credit card that will be valid for at least 60 days after the date of purchase, we cannot refund expired credit cards and due to international and local money laundering laws, we cannot refund a purchase made on one card onto another or new card.
  • We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
THERE ARE CERTAIN INSTANCES WHERE ONLY PARTIAL REFUNDS ARE GRANTED (IF APPLICABLE) 
  • Garments with obvious signs of use.
  • Any item not in its original condition, that is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 7 days after delivery (refund at our discretion).
  • If you receive a refund, the cost of return shipping will be deducted from your refund or you may use your own courier.

 

LATE OR MISSING REFUNDS (IF APPLICABLE) 

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact the credit card company and bank, as it may take some time before your refund reflects in your account.
  • If you’ve done all of this and you still have not received your refund please contact us at Hello@CheCherry.com .


If your order arrives damaged in any way, please email us as soon as possible at Hello@CheCherry.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at Hello@CheCherry.com