Privacy Policy

Privacy Policy

Che Cherry (Pty) Ltd ("Che Cherry", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you access and use our website located at ("Site"). By using the Site, you consent to the data practices described in this Privacy Policy.

  1. Information We Collect

We collect personal information from you in various ways, including when you:

  • Register an account on the Site
  • Make a purchase
  • Subscribe to our newsletter or mailing list
  • Contact us through the Site or by email

The personal information we collect may include your name, email address, shipping and billing addresses, phone number, and payment information.

We also collect non-personal information, such as your IP address, browser type, operating system, and browsing history on our Site, to help us analyze user behaviour and improve the Site.

  1. Use of Your Information

We use your personal information for the following purposes:

  • To process and fulfil your orders
  • To respond to your inquiries or requests
  • To send you updates, promotions, and newsletters, if you have opted-in to receive them
  • To personalize your experience on the Site
  • To maintain and improve the Site and our products and services
  • To detect, prevent, or investigate security breaches or fraud
  • To comply with legal obligations, if required
  1. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your personal information with third parties in the following circumstances:

  • With service providers that help us process orders, deliver products, or provide customer support
  • With third parties for marketing or advertising purposes, but only if you have opted-in to receive such communications
  • To comply with legal requirements, protect our rights, or enforce our Terms & Conditions
  • In the event of a merger, acquisition, or sale of all or a portion of our assets


  1. Protection of Your Information

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your personal information.

  1. Cookies

We use cookies and similar technologies to enhance your experience on the Site, analyze user behaviour, and provide personalized content. By using the Site, you consent to the use of cookies. You may disable cookies in your browser settings, but this may affect the functionality of the Site.

  1. Third-Party Links

The Site may contain links to other websites operated by third parties. This Privacy Policy does not apply to the practices of these third-party websites, and we encourage you to review their privacy policies before providing them with your personal information.

  1. Children's Privacy

The Site is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18, and if we become aware that we have collected such information, we will take steps to delete it.

  1. Accessing and Updating Your Information

You may access, update, or correct your personal information by logging into your account on the Site or by contacting our Customer Service team at [email protected]

  1. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Your continued use of the Site following any changes to the Privacy Policy constitutes your acceptance of the updated Privacy Policy.

  1. Governing Law & Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of South Africa, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts of South Africa for the resolution of any disputes arising from this Privacy Policy.

  1. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, or enforce our agreements.

  1. International Data Transfers

We may transfer your personal information to, and store it in, countries other than South Africa. By using the Site or providing your personal information, you consent to the transfer, processing, and storage of your personal information in countries outside your country of residence, which may have different data protection laws than those in your country.

  1. Your Rights

Under certain circumstances, you may have the following rights with respect to your personal information:

  • The right to access, update, or correct your personal information
  • The right to request that we delete your personal information
  • The right to object to the processing of your personal information for direct marketing purposes
  • The right to lodge a complaint with a supervisory authority if you believe that we have not complied with applicable data protection laws

To exercise any of these rights, please contact our Customer Service team at

  1. Contact Information

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact our Customer Service team at [email protected]

Last updated: 31 March 2023